Appointments

Making an appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01745 338989, Monday to Friday from 8:30 am to 5:00 pm

Our emergency line operates between 8:00 am – 8:30 am and 5:00 pm – 6:00 pm

To request a routine appointment within the next three weeks:

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Registered patients between the ages of 16 and 74 who have not been seen for three years may request a consultation.

Registered patients aged over 75 years who have not been seen in the previous 12 months may request a consultation, and if they are unable to attend because of their medical condition, a home visit may be arranged, subject to the doctors approval.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 01745 338989, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

We reserve the right to decline to offer advance appointments to patients who have previously failed to attend appointments which have been booked in advance.

If you need help when we are closed

If you need medical help now, use NHS 111 Wales or call 111.

NHS 111 Wales is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
Patients have the right to express a preference to see a particular practitioner in accordance with paragraph 18 of Schedule 6 of the GP Contract.

Please make your preferences known to any member of staff.

Although we always try to accommodate such requests, this may not always be feasible, but an explanation will be given.

Home visits

If you feel you need a doctor to visit you at home, please make your request by telephone between 8.30am and 10.30am if at all possible. The doctor will contact you before visiting to assess the call.

  • Calls after 10.30am may be subject to considerable delay as these will be undertaken by the emergency doctor for that day.

The doctors apply strict criteria in deciding if a home visit is appropriate. A home visit is made where it is medically impossible for a patient to get to the surgery, ie patients who are terminally ill and patients who are truly housebound. Lack of transport or inconvenience are not valid reasons for requesting a home visit.

In some elderly patients or those with acute symptoms, home assessment may be useful or necessary. However, being seen in the surgery allows a better consultation, as all of the equipment and resources needed are more readily available.